[BBLISA-jobs] The Broad Institute- Assistant Director, IT Operations and Effectiveness

[Steve Downing]

The Broad Institute, located in Kendall Square, has an exciting and 
challenging position available for a Assistant Director, IT Operations 
and Effectiveness.  Interested candidates can apply online at 
http://www.broadinstitute.org/careers by reviewing Requisition #885 or 
contact Steve Downing  directly at downing at broadinstitute.org. The job 
description is below.

_*Assistant Director, IT Operations and Effectiveness*_

Reporting to the CIO and to join our Senior IT Leadership team to 
provide strategic direction and leadership in operational management and 
process improvement across all areas of IT.

The Broad IT infrastructure comprises more than 2000 desktop systems, 
1500 compute servers (both physical and virtual) , 50 database servers, 
and more than 10PB of network storage capacity. The infrastructure 
supports all aspects of the research and business of the Institute and 
it will be responsibility of this senior member of the IT team to 
provide day to day operational management of this infrastructure.

This position is responsible for providing desktop support, Windows and 
Mac administration, large-scale storage, database, data center and 
compute operations, continuous improvement of IT processes, system 
documentation, IT performance management, IT quality management and IT 
support planning. This position will have 3-5 direct reports and 
responsible for a total team of 15-20 persons, including contractors.

CHARACTERISTIC DUTIES

. Achieves IT operational objectives by:
o Maintaining current systems
o Evaluating, recommending, testing and installing new technology
o Contributing information and recommendations to strategic plans and 
reviews
o Preparing and completing action plans
o Implementing production, productivity, quality, and customer-service 
standards
o Resolving problems
o Completing audits
o Identifying trends
o Determining system improvements
o Implementing change
. Determines IT operations service requirements by analyzing needs of 
users/departments, prioritizing modifications to core system 
applications, resolves organizational conflict, developing, implementing 
and documenting requirements for problem resolution.
. Improves quality results by evaluating and upgrading IT processes
. Ensure alignment with strategic direction of IT department
. Provides information by collecting, analyzing, and summarizing data 
and trends in internal and external IT operations
. Updates job knowledge by participating in educational opportunities, 
reading professional publications, maintaining personal networks and 
participating in professional organizations.
. Works with IT and business stakeholders to define and implement 
service level agreement/contracts (SLA) and IT Operational Level 
Agreements (OLA) for managing IT performance.
. Serves as a member of the IT leadership team and works closely with 
peers in research computing, business systems, HRIS, administrative 
computing and network/security/data center operations
. Manages 3-5 individuals and mentors them in operational management and 
process improvement

REQUIREMENTS

--Bachelor's degrees in Computer Science, MIS, or a Bachelors degree in 
Business Administration or equivalent experience required. Masters 
degree preferred.
--A minimum of 6-8 years of experience in a technical role as well as a 
minimum of ten years in a leadership role.
--Solid understanding of industry best practices and standards including 
ITIL.
--Advanced skills in operation management, leadership, communication, 
influence and conflict resolution.
--Demonstrated ability to work with a team and in a service-oriented manner
--Must be self-motivated, able to work independently, and have 
willingness to rapidly ramp-up in a variety of technologies.
--Strong analytical and creative problem solving capabilities and 
organizational and leadership abilities
--Understanding and experience (preferred) in process design and process 
improvement leveraging Six Sigma Methodology
--Ability to work effectively and collaboratively in a team environment 
and with employees at all levels

Broad will not offer visa sponsorship for this position.


-- 
Steven Downing
Senior Recruiter
The Broad Institute of MIT & Harvard
T: 617-714-7437
F: 617-714-8993
7 Cambridge Center
Cambridge, MA 02142
downing at broadinstitute.org
http://www.broadinstitute.org/careers

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