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<p class="MsoNormal">I've heard numerous complaints from people about newegg hard drive packing practice. People complain about bubble wrap instead of official hard drive packing materials, but I don't have any philosophical objections to bubble wrap as long
as the bubble wrap is thick and well secured, etc. Recently, I ordered 3 drives. They arrived with a single layer of bubble wrap (not taped or anything). Some of the bubbles were popped. One drive works, and the other 2 were DOA.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I called newegg, requested replacements. They shipped me 2 drives, billing $0, and gave me a prepaid shipping label. Said I would only be charged if I fail to return the faulty drives. So I returned them, no problem. But then their
RMA dept identified physical damage to the drives, shipped them back to me, and charged me for them.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I've been round and round with them, but the most recent email says "We received one hard drive with dents and one with SATA-damaged. Any physical damages will void the Newegg warranty. Our RMA team cannot further process the RMA. Please
take advantage of your end-user warranty and contact the manufacturer at 1-800-SEAGATE"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">They directed me to a FAQ, which seems to imply, they get this problem a lot.<o:p></o:p></p>
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<p class="MsoNormal">I have to say, I'm converted. No more newegg.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It wouldn't be so bad, if only they would refund or replace the damaged drives. But they won't. If it's damaged when it's shipped to you, unfortunately that means, you just bought a brick.<o:p></o:p></p>
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