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On 03/05/2012 08:32 PM, Lois Blood Bennett wrote:
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cite="mid:CAOpHvZSuZfBOfaXKyCNm7crL8Jq+w0d1FmVxn4Yc7Y_P6kbVzQ@mail.gmail.com"
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<div style="text-align: left;">We've been hosted by Verio for
over 10 years, first VPS then Dedicated. Critical issue has
been their rock-solid tech support. A recent incident of an
abuse attack on my server convinced me they've gone from 10 to
zero. They've off-shored their frontline support staff and I
got absolutely NO help and NO response on the support ticket.
We're a non profit with limited resources for hiring our own
experts so we absolutely need a hosting service that responds
in a timely and helpful manner when problems crop up.</div>
<div style="text-align: left;"><br>
</div>
<div style="text-align: left;">So I'm looking for anyone's
recommendations on this particular criterion. I've been
looking at Servint, Fused Network, LiquidWeb. Any reports on
experience with these guys' tech support or suggestions as to
who's really reliable would be much appreciated.</div>
<div style="text-align: left;"><br>
</div>
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<br>
I have been using hostgator.com for small company hosting. I don't
have any personal experience that they scale to the level you'll
need but their support has been excellent. I use them for shared
account (for web hosting) and VPS (for hosting a custom web app) --
haven't yet gone dedicated but might in the next year.<br>
<br>
I selected them after negative support experience with another
provider and gave them the "ask a detailed technical question at 1am
Sunday morning" test -- which they passed with flying colors. Since
then they've grown substantially but my most recent support requests
(some details changing a VPS to a dedicated IP earlier this year)
was handled quickly and well.<br>
<br>
--<br>
Dewey Sasser<br>
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