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<p class=MsoNormal>About a week ago, I was being proactive, and called NetApp
support to verify my support contract expiration date. We purchased a <u>24x7x4hr
onsite 24month</u> support contract in Nov 2007, so we should still have 4hr
support for another 8 months or so. They have no record of my serial
number, company name, or previous support calls. I have exchanged many
emails and phone calls with them, including proof of my serial number and
copies of the invoice from 2007. The communication has been almost
entirely one-way. I cannot get even so much as a return phone call or
email from them in the last 6 days.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If you have any support contracts on any StoreVault products
(or so you think), I advise you to call support to verify that you still have
support.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If there are many other people in the same situation as me,
there are many things I would like to do together:<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Any reasonable measures to get them to honor the
existing storevault support contracts<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Possible class action lawsuit against NetApp.
(That would surely get their attention and possibly assist in the above
goal.) <o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Create a site dedicated to instruction of how to
set up alternate systems (such as solaris ZFS, volume shadow copy, etc) to
provide the same functionality we are currently getting from netapp.<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l0 level2 lfo1'><![if !supportLists]><span style='font-family:"Courier New"'><span
style='mso-list:Ignore'>o<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Network storage with snapshots or volume shadow
copy<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l0 level2 lfo1'><![if !supportLists]><span style='font-family:"Courier New"'><span
style='mso-list:Ignore'>o<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Dual parity<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l0 level2 lfo1'><![if !supportLists]><span style='font-family:"Courier New"'><span
style='mso-list:Ignore'>o<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Expand your filer on the fly<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l0 level2 lfo1'><![if !supportLists]><span style='font-family:"Courier New"'><span
style='mso-list:Ignore'>o<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Snapshot to some other hardware across a network<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l0 level2 lfo1'><![if !supportLists]><span style='font-family:"Courier New"'><span
style='mso-list:Ignore'>o<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Gracefully integrate NFS with CIFS, supporting
NIS, LDAP, Active Directory, Kerberos<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Spread the word<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I suppose I’ll be happy if there are a bunch of users
here with no problem, and I’m the only one. But I’m doubtful
that’s the case.<o:p></o:p></p>
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