[BBLISA] cloud alerting services and/or sms modem?

[Aaron Macks]

We use pagerduty for the alerting side of things.  It has pretty good
scheduling and escalation tools, though our "escalation" is pretty
basic.  It's one of the bigger players, so it's kinda costly, but is
also more commonly available as a plugin to other things.  We use New
Relic and Alert Site (from Smart Bear in Somerville) for the external
monitoring, and both can interface with Pagerduty

Aaron

On 7/29/16 5:30 PM, Rob Taylor wrote:
> Hi Guys. Where I work we have been using nagios for fault monitoring and having it send alerts to our cell phones via the carriers email-to-text gateways.
> We have been having some reliability issues with some carriers, where people haven't been getting our alerts, although the mail gateway accepted the message.
> So, I'm looking at the possibility of making use of an external service, such as opsgenie for alerting, or trying to send alerts via sms modem.
> Does anyone out there in bblisa land have any experience with either? It appears that opsgenie has some acknowledgement and escalation as part of the alerting, so
> if the on-call person doesn't get/respond to the page, it can alert the next person in line, and can integrate with other services like slack.
> 
> Let me know what you think, good or bad? I realize that our internet connection needs to be up for opsgenie to work(which is why I thought of an sms modem as another option), but we monitor external connectivity via another cloud service, so if internet access goes down, we would get alerted on that as well.
> I just need to make sure not all the cloud alerting providers are running in the same AWS AZ, etc.. :-)
> 
> Thanks,
> 
> rgt
> 
> Whitehead Network/System Administrator
> 
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-- 
_______________________________________________________
Aaron Macks(aaronm at wiglaf.org) [http://www.wiglaf.org/~aaronm ]
My sheep has seven gall bladders, that makes me the King of the Universe!