[BBLISA] cloud alerting services and/or sms modem?

[Rob Taylor]

Hey guys. Thanks for all the replies. I appreciate it. For the people out there that have used/recommended an SMS modem
do you have a make/model that you could recommend? I have seen that there are some that are lan based vs serial based, which could be useful for multiple systems being
able to use it. (Although I could probably hang a serial based one off a terminal server and make use of it that way).
Let me know which models you have used. Also, are there cmda vs gsm ones? And, what carrier plan do you get for the sms modem, since it will only ever text?

Thanks.


rgt

Whitehead Network/System Administrator

----- On Jul 29, 2016, at 5:30 PM, Rob Taylor(Whitehead) rgt at wi.mit.edu wrote:

> Hi Guys. Where I work we have been using nagios for fault monitoring and having
> it send alerts to our cell phones via the carriers email-to-text gateways.
> We have been having some reliability issues with some carriers, where people
> haven't been getting our alerts, although the mail gateway accepted the
> message.
> So, I'm looking at the possibility of making use of an external service, such as
> opsgenie for alerting, or trying to send alerts via sms modem.
> Does anyone out there in bblisa land have any experience with either? It appears
> that opsgenie has some acknowledgement and escalation as part of the alerting,
> so
> if the on-call person doesn't get/respond to the page, it can alert the next
> person in line, and can integrate with other services like slack.
> 
> Let me know what you think, good or bad? I realize that our internet connection
> needs to be up for opsgenie to work(which is why I thought of an sms modem as
> another option), but we monitor external connectivity via another cloud
> service, so if internet access goes down, we would get alerted on that as well.
> I just need to make sure not all the cloud alerting providers are running in the
> same AWS AZ, etc.. :-)
> 
> Thanks,
> 
> rgt
> 
> Whitehead Network/System Administrator