[BBLISA] pre-comment on tonight's meeting ("Fragile Ops")

[Rob Taylor]

Hi Pat. Did you have slides that I could get a copy of? I was busy troubleshooting an odd firewall issue, and now that I am done, I figure all you guys are
probably done/heading out. (If you're heading to mead hall, let me know, I'll head over).

Thanks.

rgt

Whitehead Network/System Administrator

----- Original Message -----
> 
> 
> 
> John, Adam, et. al. have always mentioned "Hey, BBLISA is a great
> place to dry run your presentations before you go elsewhere!" And
> when John mentioned he needed a speaker for January, I had this in
> the works and said "Hey, sure!" To that end, I am actively seeking
> feedback and iteration on this.
> 
> 
> One note though: This talk is geared mostly towards a business crowd,
> not a sysadmin crowd -- since I'm giving this talk at a business
> school in February. My goal is to trying and package up some stuff
> we see on our side of the world and put a bow on it for business
> types and say:
> - Hey, here are some reasons your central/enterprise IT group is
> frustrating.
> - "Putting some cloud on it" sounds pretty enticing. I think this is
> why.
> - Here are things you may want to think about to turn your IT
> department from a cost center into a business peer
> 
> 
> I look forward to a good conversation tonight!
> 
> 
> 
> - Patrick
> 
> 
> 
> On Wed, Jan 8, 2014 at 1:40 PM, Alva Couch < couch at cs.tufts.edu >
> wrote:
> 
> 
> 
> On 1/8/2014 1:23 PM, Bill Bogstad wrote:
> 
> 
> I'm hoping that Patrick Cable's talk tonight will provide the
> magic bullet (or at least a hint) on how to deal with "customer"
> expectations
> in the face of wildly varying errors in time estimates for tasks.
> 
> I second that. This is a constant pain for me both as service
> provider (with other customers) and as service customer (with other
> providers).
> 
> --
> Alva L. Couch
> Associate Professor of Computer Science
> Tufts University, Medford MA 02155
> http://www.cs.tufts.edu/~couch
> 
> 
> 
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