[BBLISA] newegg

[Bruce Davis]

I have three suggestions:

1) Review your newegg experience here:
http://www.resellerratings.com/store/newegg

Newegg takes their reviews very seriously, and you're likely to get some
satisfaction here.

2) Review the product on newegg.com and state exactly what you wrote in
this email. Newegg often responds to negative reviews.

3) Contact your credit card vendor and contest the charge.


Good Luck. Please let us know how it works out.

Bruce Davis
Operations Systems Engineer
Watertown MA


On Tue, Jun 18, 2013 at 10:48 AM, Edward Ned Harvey (bblisa4) <
bblisa4 at nedharvey.com> wrote:

>  I've heard numerous complaints from people about newegg hard drive
> packing practice.  People complain about bubble wrap instead of official
> hard drive packing materials, but I don't have any philosophical objections
> to bubble wrap as long as the bubble wrap is thick and well secured, etc.
> Recently, I ordered 3 drives.  They arrived with a single layer of bubble
> wrap (not taped or anything).  Some of the bubbles were popped.  One drive
> works, and the other 2 were DOA.****
>
> ** **
>
> I called newegg, requested replacements.  They shipped me 2 drives,
> billing $0, and gave me a prepaid shipping label.  Said I would only be
> charged if I fail to return the faulty drives.  So I returned them, no
> problem.  But then their RMA dept identified physical damage to the drives,
> shipped them back to me, and charged me for them.****
>
> ** **
>
> I've been round and round with them, but the most recent email says "We
> received one hard drive with dents and one with SATA-damaged. Any physical
> damages will void the Newegg warranty. Our RMA team cannot further process
> the RMA. Please take advantage of your end-user warranty and contact the
> manufacturer at 1-800-SEAGATE"****
>
> ** **
>
> They directed me to a FAQ, which seems to imply, they get this problem a
> lot.****
>
> ** **
>
> I have to say, I'm converted.  No more newegg.****
>
> ** **
>
> It wouldn't be so bad, if only they would refund or replace the damaged
> drives.  But they won't.  If it's damaged when it's shipped to you,
> unfortunately that means, you just bought a brick.****
>
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