[BBLISA] Looking for a new ISP for the New England Aquarium website.

[Dewey Sasser]

On 03/05/2012 08:32 PM, Lois Blood Bennett wrote:
>
>     We've been hosted by Verio for over 10 years, first VPS then
>     Dedicated. Critical issue has been their rock-solid tech support.
>     A recent incident of an abuse attack on my server convinced me
>     they've gone from 10 to zero. They've off-shored their frontline
>     support staff and I got absolutely NO help and NO response on the
>     support ticket. We're a non profit with limited resources for
>     hiring our own experts so we absolutely need a hosting service
>     that responds in a timely and helpful manner when problems crop up.
>
>     So I'm looking for anyone's recommendations on this particular
>     criterion. I've been looking at Servint, Fused Network, LiquidWeb.
>     Any reports on experience with these guys' tech support or
>     suggestions as to who's really reliable would be much appreciated.
>

I have been using hostgator.com for small company hosting.  I don't have 
any personal experience that they scale to the level you'll need but 
their support has been excellent.  I use them for shared account (for 
web hosting) and VPS (for hosting a custom web app) -- haven't yet gone 
dedicated but might in the next year.

I selected them after negative support experience with another provider 
and gave them the "ask a detailed technical question at 1am Sunday 
morning" test -- which they passed with flying colors.  Since then 
they've grown substantially but my most recent support requests (some 
details changing a VPS to a dedicated IP earlier this year) was handled 
quickly and well.

--
Dewey Sasser
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