[BBLISA] Galaxy Internet Services?

[David Allan]

I used GIS DSL for about a year in 2000-2001.  My recollection is that
they were excellent at first, but that the underlying DSL provider went
bust, and the replacement was problematic.  I gave up the account about
that time, as I moved to an area with Comcast which had better download
speeds at the time, so I don't remember what the resolution actually was.

I will second Bob's comment about Comcast being satisfactory or better.
I have used them since 2001 in four locations and have never had a
problem.  I don't monitor my connectivity any more, but I have not noticed
an outage, which is what matters to me.  I have never called their tech
support, but the installers (3 different ones now) have always arrived in
their promised window and gotten things running on the first try.  I do
not, however, run servers, so I cannot speak to inbound port blocking.

Dave


On Wed, 30 May 2007, Bob Keyes wrote:

>
>
> On Wed, 30 May 2007, Scott Ehrlich wrote:
>
> > Does anyone subscribe to Galaxy Internet Services (www.gis.net) FIOS and/or DSL
> > residential service?  If so, what are your thoughts/insights/experiences?
>
> I can speak of GIS from a couple of points of view. My first, is from the
> view of a NOC technician at XCOM, where they outsourced their dialup
> service ten years ago (not sure if they currently do). I found them to be
> cheap, noisy, and the only people with clue were hard to get a hold of and
> rude. But that's ten years ago - I don't know how much it has to do with
> today.
>
> My more recent, ongoing, and worse experience is with their VoIP
> department, GalaxyVoice. I paid these people $24.95 for their special
> 'lifetime' unlimited incoming calls program. It was supposed to mean that
> for the rest of my life, I would get incoming calls for free, no additonal
> fees required. I believe they still offer this service. Yet they charge
> some $2 and change per month. I refused to pay, and had an ongoing
> arguement with various GalaxyVoice people in email regarding what I signed
> up for and why I was being billed. Eventually, they cancelled my account
> for non-payment of this money, and then started sending threatening
> collection letters after me. I have sent them an email each time they send
> me a demand letter, telling them to go screw and why, and what's I'd do if
> they didn't. It's been about six months since they tried to squeeze their
> money out of me. I don't know if that means they've finally given up or
> they're going to send me another demand letter.
>
> What this tells me is: schlock organization. Either incompetent, or
> criminal, possibly both. I heartily disrecommend doing business with them.
> I have expressed as much when it comes to their attempts to enter the muni
> wifi market
>
> I know that people tend to only get heated up and give bad reviews about
> service. A company which provides reasonable service doesn't usually get
> good reviews. So, to make up for the bad review of the above company, I
> will say that by comparison, all of my dealings with Comcast have been
> satisfactory or better.
>
> -Bob
>
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