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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>This Manager, BIS Linux will be responsible for the Linux desktop environment at Omgeo. This person will need to learn the Omgeo current Linux environment to lead the strategy and execute against a plan that migrates support from Omgeo’s Technology organization into BIS. This multi-year (2-3) initiative will ultimately transition steady-state system administration and support delivery to the existing global support model/team. The focus of this strategy will be automation, compliance and consistency with existing BDS processes that exist for Windows support as appropriate. The person will partner with the Technology groups to understand their business requirements and make any changes in direction as seamless as possible. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>This person will be responsible for leading evaluation efforts to identify technical solutions to meet the goals of the strategy including identifying external vendors. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>The Manager, BIS Linux will hire, train and lead a team of technicians on various shifts in Boston and Manila providing global coverage across shifts as well as deliver hands-on administration and support him/herself. He/she will also cross-train Windows BDS staff on basic Linux troubleshooting to add depth to support coverage and vice versa.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Ability to learn quickly and build solid relationships with end user communities will be critical. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>This position requires a logical and structured approach to troubleshooting, decision making and team emphasis with attention to superior customer service. This is a hands-on management role.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Accountabilities: <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Ensure prompt support solutions for Linux computer systems services by phone, in person, via e-mail, or through remote sessions.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Manage team of Linux techs including performance management, training and coverage.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Ensure proper coverage at all times.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Establish, document and communicate strategy, policies and procedures to team.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Accurately document resolutions to ensure knowledge sharing.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Set realistic expectations and communicate status of projects to Technology organizations and BIS management<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Effectively resolve escalated workstation issues.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Monitor Linux environment proactively to ensure optimal performance and availability.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Ensure effective documentation of all support efforts into the incident tracking system by team.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Contribute to the ongoing cycle of improving Helpdesk processes<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Support the New Hire, Termination, and Transfer processes comply with Omgeo Corporate policies and procedures through proper documentation and the timely execution of the workflow tasks.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Maintain accurate records of Omgeo’s assets via timely and accurate updates of the asset tracking system.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Learn Omgeo Windows environment to ensure cross-training and coverage depth.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>• Perform miscellaneous task as needed.• <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Please contact at paul.mcauliffe@Omgeo.com<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>