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<DIV style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Times New Roman, Times, Serif">This position is being posted by an IT Staffing Firm- AAI Staffing</DIV>
<DIV style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Times New Roman, Times, Serif">Position location: Franklin, MA</DIV>
<DIV style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Times New Roman, Times, Serif">Salary: Negotiable (Approximately 50-70k)</DIV>
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<DIV><SPAN style="FONT-SIZE: x-small; FONT-FAMILY: Arial">As a <STRONG>Data Center Analyst (Tier 2)</STRONG> in our Centralized Operations Department, you will provide Tier 2 support/technical proficiency with distributed systems and mainframe operating systems as well as application processing environments. <STRONG>The shift for this position is a three day work week: Sun-Tues, 7:30am - 8:00pm.</STRONG></SPAN></DIV>
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<DIV><SPAN style="FONT-SIZE: x-small; FONT-FAMILY: Arial">Specific responsibilities: </SPAN></DIV>
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<LI><SPAN style="FONT-SIZE: x-small; FONT-FAMILY: Arial">Follow defined processes and procedures for resolving problems and performing system maintenance. Promptly escalate to Tier 3 resolver groups if directed or if no procedures reside in the support knowledge base.</SPAN>
<LI><SPAN style="FONT-SIZE: x-small; FONT-FAMILY: Arial">Work directly with other infrastructure support staff and application development staff to address undocumented problems.</SPAN>
<LI><SPAN style="FONT-SIZE: x-small; FONT-FAMILY: Arial">Initiate process improvement efforts and draft new documentation and facilitate training with other Analysts.</SPAN>
<LI><SPAN style="FONT-SIZE: x-small; FONT-FAMILY: Arial">Process issues that are tracked through inbound phone calls or alerts received by systems management tools (Unicenter, Spectrum, Nethealth, etc), and record all issues in CA Service Desk. </SPAN>
<LI><SPAN style="FONT-SIZE: x-small; FONT-FAMILY: Arial">Resolve unstructured problems and prevent escalation to the Server Operations and/or Engineering teams whenever possible. </SPAN>
<LI><SPAN style="FONT-SIZE: x-small; FONT-FAMILY: Arial">Tier 2 Analyst should be comfortable authoring procedures and knowledge base articles for use by Tier I Analysts.</SPAN></LI></UL>
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<LI>Demonstrated technical proficiency and solid customer service skills along with experience with Windows and/or UNIX Server operating systems.
<LI>At least 3-5 years in supporting Windows Server and UNIX Operating Systems.
<LI>Strong communication skills both written and verbal.
<LI>Ability to multitask in a highly functioning 24X7 operations environment.
<LI>Ability to effectively communicate with Senior Management.
<LI>Consistent performance under time constraints determined by business and client needs.
<LI>Driving efficiency into customer deployment processes via excellent documentation and automation of repeated tasks.
<LI>System deployments under deadlines driven by program management.
<LI>Service execution to strict SLAs.
<LI>Ability to read, interpret, and implement moderately complex engineering specifications.
<LI>Ability to communicate effectively throughout internal IT groups and external customers.
<LI>Understanding of ITIL and Microsoft Operations Framework processes.
<LI>Training development and delivery to Tier 1 and 2 support teams.</LI></UL></SPAN></DIV></DIV><BR></DIV><!-- Signature 09E8F952-EEF9-F811-ADD141C26B8DE792 -->
<DIV style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Times New Roman, Times, Serif"><FONT face="Lucida Handwriting, Cursive" size=3>Benjamin Rickard</FONT></DIV>
<DIV style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Times New Roman, Times, Serif"><FONT size=3>T <FONT face="Times New Roman, Times, Serif">617-477-5265| C 781-710-0947| F </FONT><FONT face="Times New Roman, Times, Serif">617-323-6383</FONT></FONT></DIV>
<DIV style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Times New Roman, Times, Serif"><SPAN style="FONT-SIZE: 7.5pt"><FONT face="Times New Roman"><STRONG><FONT size=2>1208 VFW Parkway, Suite 203 ~ West Roxbury, MA 02132</FONT></STRONG> </FONT></SPAN></DIV>
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