[BBLISA-jobs] Director of Operations, Tivli (IP-TV startup)

[C Small]

To apply for this position please send your resume to jobs at tivli.com with
the subject line “Director of Operations”.

Tivli (http://www.tivli.com/what-we-do) is an IP-based television service
that delivers live streaming access of major broadcast and cable channels
to university students. This means national and local programming, news,
sports, movies, dramas, sitcoms, live events and more, all on the computer.
Students can use Tivli to watch TV on their own terms – on laptops and
other devices, anywhere on campus.

Director of Operations

Overview

The Director of Operations will lead network operations and project
planning for deployment of systems to new university customers.

As a member of the team, this person will be the face of our deployment and
network operations. He/she will support the engineering organization by
drawing upon past experiences to inform engineering decisions that affect
network operations, service maintenance and the deployment process.
Candidates must demonstrate project management skills, executive
communications skills, attention to detail, and an ability to juggle
multiple competing priorities between our customers, sales, engineering,
and marketing.

Candidates should either be familiar with, or able to build a technical
proficiency in, working with IPTV technologies and cable/satellite
broadcast equipment. The position will manage a 24/7 operation of
remotely-managed IPTV deployments operating across the United States. This
person will work closely with senior management and the engineering
organization, and report to the CTO.

Basic Qualifications

   -

   Bachelor’s degree in Computer Science, Engineering, or related
   discipline.
   -

   4+ years experience working in IT with progressive experience in IT
   operations across multiple locations.
   -

   2+ years of leading infrastructure projects, including data-center
   operations.


Desired Qualifications

   -

   Strong working knowledge of Linux, advanced networking and network
   security principles.
   -

   Able to interact with senior leaders and adapt their style as needed for
   technical or nontechnical audiences.
   -

   Strong interpersonal skills, cultural sensitivity and an ability to
   build effective relationships with internal business partners and external
   vendors.
   -

   Resourceful and creative when required. Is able and willing to get their
   hands dirty when needed.
   -

   Familiarity with cable/satellite broadcast equipment or the ability to
   build strong technical proficiency in working with this equipment.
   -

   Operations management background focused on design and deployment of
   support processes, taking opportunities to automate wherever possible. Able
   to readily diagnose system deficiencies and design and implement effective
   solutions to complex technical problems.
   -

   A motivating leader capable of instilling excitement and inspiring
   others in and outside of his/her immediate team.
   -

   Ability to set clear and deliverable goals. Demonstrates tenacity and is
   commited to deliver and be accountable for results.


Bonus Qualifications

   -

   Experience managing Content Distribution Networks.
   -

   Experience working in higher education.
   -

   Experience working for TV and media companies.


Responsibilities


   -

   Work with the sales team and networking administrators at customer sites
   to initiate project planning for new deployments.
   -

   Optimize service availability and performance 24/7/365 across multiple
   remote deployed sites.
   -

   Standardize practices, procedures and policies for launching and
   operating deployed sites.
   -

   Provide senior management with updates on operational metrics and
   progress related to major incidents and projects.
   -

   Incident management and reporting: Manage incidents to ensure rapid
   closure, while treating that organizational learning experience as an
   opportunity to avoid repeat failures.
   -

   Process development: Drive and implement processes and procedures that
   streamline our operations.
   -

   New products and services: Ensure smooth transition of new products and
   services from Engineering to Operations through standardized process and
   procedures.
   -

   Travel: Initially, travel will be heavy as the candidate will need to be
   on site for every university deployment. Travel can be as low as once or
   twice a month or as frequent as once a week. Longer term, we expect to
   contract out deployment visits, which the candidate will be responsible for
   managing.


Projected Start Date: September/October 2013

Status: Full time

Location: Cambridge/Boston

To apply for this position please send your resume to jobs at tivli.com with
the subject line “Director of Operations”.
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