[BBLISA-jobs] Kendall Square - InterSystems Corporation - Systems Management Specialist - FT

[Val Maun]

Hello all,

I'm an internal technical recruiter at InterSystems Corporation in Kendall Square. We are a software company specializing in database technology. One of of my colleagues is a member of BBLISA and recommended I reach out to the group. Below is a Job Description for our SMS. If you're interested, please email me at val.maun at intersystems.com or apply on our career center. We have several positions available.



The Systems Management Specialist will generally perform the following functions:

  *   Support defined technical system areas, perform custom development tasks and provide technical support for the implementation of TrakCare products
  *   Responsible for the overall delivery of the System Architecture Plan and management of associated resources and activities to ensure that software is delivered and deployed in line with project requirements
  *   Communicate with the appropriate groups to obtain support when required and as well standards for the implementation of TrakCare products



Responsibilities:

Install


  *   Support the process of installing TrakCare patches/releases/builds on the required TrakCare customer platforms in accordance with quality assurance protocols and Service Level Agreements as agreed with the customer for software release authorization and installation.


Troubleshoot


  *   Provide technical support for troubleshooting and performance analysis for implementations


Support




  *   Provide technical support for custom development, i.e. JavaScript, user defined functions, interfaces, reports, extracts, data migration scripts and conversions
  *   Provide support on the data dictionary
  *   Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc.


On-going responsibilities




  *   Monitor and respond to Technical Team calls on the TRC logging system
  *   Assist Presales for any technical request such as architecture, configuration, hardware sizing, etc.
  *   Produce technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s
  *   Participate in on-site technical training if required
  *   Participate in on-site technical implementations if required
  *   Participate in the on call 24 hour roster service
  *   Take on responsibility for scripting, maintenance and verification of backups



Key Characteristics:

ESSENTIAL


Passion and Determination


  *   Is goal-oriented and enthusiastic; is energized by challenges; has a strong work ethic and a positive, “can-do” attitude when faced with obstacles


Innovative Problem Solving


  *   Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships


Interpersonal Social Skills


  *   Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced than them; is friendly, personable and engaging


Efficiency and Attention to Detail


  *   Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy


DESIRABLE


Intellectual Curiosity


  *   Shows passion for continually advancing his/her own knowledge or thinking; asks questions of others to fully grasp a situation; is a "quick study"; has a drive to learn new things and figure things out on his/her own



Qualifications:

Essential


  *   Unix or Linux System Administration experience
  *   Proven complex troubleshooting experience
  *   Primary administration of servers covering installations, upgrades and day-to-day maintenance and operation
  *   Creating documentation for the successful support of the service in the production environment and coordinating handover of the service to the technical support team
  *   Building servers to Group standards for the installation of additional software to create the service. All servers require a high degree of reliability and redundancy in their builds. Documenting the server build for confirmation that standards are kept is part of this task.
  *   Creating implementation plans for the testing of new services and creating change records required to implement testing using the mainframe-based Infoman application
  *   Providing a support function to the service project while development is being carried out on the service by other teams

  *   Working with other technical projects teams to coordinate efforts to bring the service through testing successfully and then into production


Desirable


  *   Experience with installing, configuration and managing InterSystems Caché Databases
  *   Knowledgeable in InterSystems Caché script programming language


Education & Training


  *   University degree or equivalent work experience






“We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, sexual orientation, age, national origin, disability, genetic information, membership in uniformed armed services or Veterans’ status, or any other class protected by applicable law.”



https://jobs-intersystems.icims.com/jobs/2576/job

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