[BBLISA-jobs] Technical Support Specialist in Littleton, MA

[peg.schafer]

Dear BBLISA Folk,
I have several openings for Technical Support Engineers.
Two of the positions are for Night Owls (i.e. Night Shifts)
Please send resumes to Peg.Schafer at inforonics.com

Inforonics is a leading provider of custom application support services, 
including managed web hosting and technical support. We have immediate 
opportunities for technical support engineers providing tier 2, 3 and 4
technical support to a variety of customers on a 24x7x365 basis.  Through
troubleshooting, debugging and escalation processes, the ideal candidate 
engineer will interact with end-users, managed services customers, product 
development engineers, network operations engineers and other technical 
support personnel.  Individuals must demonstrate excellent technical 
troubleshooting skills in a variety of technologies as well as excellent 
communication skills that contribute to timely resolutions of complex
issues.

Job Requirements and Qualifications:
- Good understanding of UNIX (Linux) systems.
- Bachelor of Science degree in Computer Science or equivalent 
	work experience.
- Possess a solid customer service and support background.
- Excellent communication skills both verbal and written.
- Ability to work in a team atmosphere.
- Ability to explain technical information to non-technical people
- Flexibility for work hours (days, nights, weekends, swing shifts, 
	may include holidays).
- Familiar with various Windows platforms: NT, 2000, XP, etc.
- Solid understanding of networking protocols and tools, e.g. DNS, 
	html, http, pop, smtp, ftp, telnet, ssh, ping, etc.

Responsibilities to include:

- Respond to and fix system, application or server problems and issues.
- Provide telephone and e-mail technical support services.
- Diagnose and troubleshoot a variety of issues in multiple 
	environments and networks.
- Document issues and resolutions.

Please send resumes to peg.schafer at inforonics.com

Peg Schafer
NOC Manager
Inforonics