[BBLISA-jobs] Mindcircuit: Windows Application Support Specialist

[Charles Keegan]

Hello,

 

I am a senior search consultant for Mindcircuit.  We have a client in
Cambridge who seeks a Windows Application Support Specialist.  If you would
like to learn more about the following position please don't hesitate to
contact me.  Please send me an updated copy of your resume in Word format.  

 

This position is part of an application support team and is specifically
focused on supporting the MS Windows environments and associated
applications used in research. 

The position encompasses the following responsibilities: 


Supporting scientists in use of applications by ensuring updates are
performed, solving functional problems with the applications in a timely
matter, and heeding the priorities of the user community. 


Supporting application development teams in establishing requirements for
development, test, staging and production application and database
environments. Coordinate creation of environments. 


Installing applications according to established standards and processes to
enable execution on MS Windows servers and workstations. 


Analyzing and troubleshooting problems encountered by scientists related to
vendor and custom software applications used in their research projects. 


Coordinating with vendor support and appropriate IT groups to solve problems
in the production environment. 


Coordinating with other members of the support team and the user community
to ensure successful completion of application evaluation projects and
application upgrades 


Coordinating with application development teams to gather requirements and
recommend the optimal configuration for application servers and storage. 


Creating realistic testing scenarios and scripts to use before and after
equipment and software version upgrades 


Following required procedures to coordinate with IT on issues,
installations, upgrades and purchases. 


Participating in the creation of system and support documentation for
supported applications and applicable support processes 


Maintaining all required license, application and infrastructure
documentation and records. 


Job Requirements: 
5 years as an administrator of applications in a Windows environment.
2 to 3 years experience in a customer/application support role in a
research, academic, or engineering environment.
Knowledge of one or more J2EE deployment environments such as Jboss or
Weblogic. 
Working knowledge of Oracle, SCM principles and applications; back up
strategies; and file storage appliances. 
Excellent communications and customer service skills.
Proven problem solving/troubleshooting skills.
Demonstrated understanding of the principles and technologies associated
with installation, maintenance, and integration of servers and
client/applications in an enterprise environment. 

Preferences: 

Preference for working in a collaborative, team environment.
Ability to work independently and with little supervision.
Proven trouble shooting and decision making skills.

Demonstrated ability to establish and meet priorities and deadlines.
Demonstrated ability to work in a fast-paced, changing environment. 
Sense of humor 


Education: 
BS in chemistry, biology or other scientific/engineering discipline, 
BS in Computer Science or equivalent certifications in Windows, system
administration, and related technologies.

 

 

 

Regards,

Charles Keegan
Mindcircuit
800-654-2007 (O)
603-891-4100 (O)
603-235-8086 (M)
ckeegan at mindcircuit.com





 

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